Shortly after, I received a call from the store. I dropped the vehicle off for the service. I took my vehicle in for a new tire installation. So, I had a tire emergency in Anderson, SC. They are all nice in the phone but do very little to address your issues and refuse to let you speak with there superiors. Also the number for complaints is also a joke since I have called several times and have spoke to Lily, Hector, Miguel and Frieda. I now know where the lackadaisy attitude that the entire store aside from Alex and one other guy at the desk who’s name I did not catch. She end up cursing me which is definitely unacceptable behavior from a store manager. I explained unacceptable and would be contacting the president. Which means we are looking at 4 hours to get my tires rotated and balance with a appointment. I asked how much longer it would be and she replied another hour and a half. I told her I had waited 2 hours and forty minutes and my car had not been pulled in to be service. I explain to her by now you as the manager should have gotten on top of that issue since you told me that excuse on several times before. The same excuse that was given on previous vista to the store. I immediately went to the manager Donya who stated that the computer had overbooked. At 11:40am I realized that my car was still parked in the same place. I settled in the TV room for what I thought would be a short time since I had an appointment. There was one other gentleman in the waiting area who has an appointment at 8:30am. It was one gentleman at the counter who also had a 9am appointment. So I made an appointment for 9am on August 20th 2021. I also was due for a tire rotation and balancing but after waiting five hours for this service I was not willing to spend any more additional time that day. Alex the assistant manager was very apologetic that its had taken so long and explained the was a man short. I took at back again and waited for five hours to replace one tire that had a nail in it. I made an appointment to have my tire checked on the third appointment and when I got to my schedule appointment they told me the tire compressor was broken and were not doing any tire work that day. I took at two more times for the same issue. The light never went off and I was told if you drive it around a while it would reset. I had a guarantee so when my tire pressure light came on I took at to the store to put air in it. I purchased 4 tires at the costs of $1,200. I am writing a complaint regarding the Chillum Maryland store and the unprofessionalism of this entire organization. If you dint know, you can also now book an appointment for service of vehicle online. For more information or queries on store locations, warranty, repair, or others, reach the National Tire and Battery customer service. Members enjoy discounts on all tires and mechanical services, get free safety inspections and much more. NTB also offers fleet services for business owners and company car drivers. There is a Savings section on the website that showcases some of the top deals and discounts. If you are shopping for tires, you can shop by vehicle, size or brand. Services offered by National Tire and Battery include new wheels, wheel alignment, flat tire repair, tire rotation, oil change, fixing brakes, batteries, wiper blades and fluid services. You can go to the Store Locator on the website to locate a store nearest to your address. Currently, it operates in more than 1,200 locations across 41 states. Associate brands include Tire Kingdom, Merchant’s Tire and Auto Centers and Big O Tire. The brand is today part of TBC Corporation. The privately-held company, headquartered in Palm Beach Gardens, Florida, was formed in 1997 with the merger of Tire America and National Tire Warehouse. Email: Tire and Battery National Tire and Battery is a automotive service chain in the US.
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